Shipping policy
Shipping Policy
By placing an order with EDC.ASIA, you acknowledge and agree to the shipping terms below.
This policy is subject to applicable consumer law. Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded.
1. Shipping rates
Shipping is free to Singapore and Malaysia.
Shipping to all other destinations costs SGD25. Checkout may display the equivalent amount in the local currency. Shipping charges are displayed at checkout before payment.
2. Order processing
We typically process orders within 2–3 business days after purchase.
Orders may be held for up to 3 days before dispatch to allow customers to request cancellation.
Orders may be dispatched earlier. Processing and dispatch times are estimates and may vary depending on product availability and fulfilment requirements.
Once an order has been handed to the courier, voluntary cancellations are no longer accepted.
3. Delivery timeframes
Estimated total delivery time, including order processing, is generally 10–17 working days, depending on the product, supplier, shipping method and destination.
Delivery estimates are not guaranteed delivery dates unless expressly confirmed by EDC.ASIA.
Delivery times may be affected by customs clearance, carrier operations, public holidays and circumstances outside our reasonable control.
We will investigate orders that exceed their expected delivery timeframe.
4. International fulfilment and separate shipments
All products are shipped directly from our fulfilment vendors.
Products may originate from different countries or warehouses.
Orders containing multiple products may be shipped separately and arrive on different dates.
Customers may receive multiple parcels and tracking numbers for a single order.
Separate shipments do not mean that products are missing or that an order is incomplete.
5. Tracking information
Most shipments include tracking information.
Where tracking is available, the tracking number will be provided by email or through your EDC.ASIA customer account.
Tracking information may take time to become active after dispatch.
6. Customs duties and import taxes
We do not collect taxes or VAT at checkout. Customers are responsible for any applicable import duties, taxes and VAT charged on delivery.
These charges are separate from shipping fees.
EDC.ASIA does not pay or reimburse customer import charges.
Refusal to pay customs duties or import taxes does not entitle the customer to cancel an order or receive a refund.
If a shipment is rejected, abandoned or returned because the customer refuses to pay required import charges, the customer is responsible for the resulting costs, including return shipping, storage and carrier charges.
7. Delivery address and failed delivery
Customers must provide an accurate and complete delivery address at checkout.
EDC.ASIA is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.
Customers are responsible for additional shipping charges resulting from incorrect addresses, refused deliveries or failure to collect parcels.
Where a delivery fails for reasons attributable to the customer, any request for reshipment will require payment of the additional shipping costs.
8. Missing, delayed or damaged shipments
If your shipment is overdue, marked as delivered but not received, or arrives damaged, you must contact us at harris@edcasia.co.
For orders marked as delivered but not received, or items received damaged, you must submit your claim within 3 days of the relevant delivery date.
Claims must include the order number and supporting information required under our Returns and Refunds Policy.
We will investigate genuine delivery issues with our fulfilment vendors and shipping carriers.
Verified cases of non-delivery, damage or incorrect fulfilment will be resolved through an appropriate replacement or refund.
9. Official communication
All shipping enquiries, delivery disputes and claims must be submitted to:
Customers must contact us using the email address associated with their purchase and include their order number.
Messages through social media, product reviews, public comments or other channels are not accepted as formal shipping claims under our internal process.
10. Returns
All returns, refunds, replacements and exchanges are governed by our Returns and Refunds Policy.
Customers must obtain return instructions before sending products back.
Any applicable 20% restocking fee is governed by our Returns and Refunds Policy.
11. Policy changes
EDC.ASIA may update this Shipping Policy by publishing a revised version on our website.
Changes apply to future orders and do not retrospectively alter the agreed terms of existing purchases.