Refund policy

Returns and Refunds Policy

By placing an order with EDC.ASIA, you agree to the terms below.

This policy is subject to applicable consumer law, which takes precedence over any conflicting condition or deadline below. Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded.

Official email and notice requirements

All cancellation requests, return or refund requests, and claims under this policy must be emailed to harris@edcasia.co. You must send the email from the same email address used to place the order and include your order number.

Requests made through social media, public reviews, comments or any other channel will not be processed through those channels. You must submit your request by email as instructed above.

You must send your email within the relevant reporting period stated in this policy.

1. Orders and cancellations

We hold shipments for up to 3 days after you place your order to allow you to request cancellation if you change your mind. Orders may be dispatched sooner.

Once your parcel has been handed to the courier, we do not accept cancellations. Refunds or exchanges after dispatch are limited to verified issues covered by this policy.

If you wish to cancel before dispatch, you must email us promptly. We will accept a cancellation if fulfilment can still be stopped. Submitting a cancellation request does not cancel your order. You must receive our confirmation by email.

An accepted cancellation will be refunded to your original payment method.

We will resolve verified cases of non-delivery, damage, incorrect items, and products that do not match their description or function as advertised through the claim process below.

2. Orders or items not received

If tracking shows your order as delivered but you have not received it, you must report this within 3 days of the date tracking marks it as delivered. Your report must include your order number, tracking details, confirmation of the delivery address and a description of the issue.

If an item is missing from a parcel you received, you must report it within 3 days of receiving the parcel. Include photographs of the packaging, shipping label and contents received.

We will review delivery records and investigate with the vendor or courier before deciding the claim. You must cooperate with reasonable requests for information needed to investigate. Reporting non-receipt does not automatically entitle you to a refund or exchange.

If your parcel is overdue but has not been marked as delivered, contact us so we can investigate.

3. Damaged, defective or incorrect items

You must inspect your order upon receipt and email harris@edcasia.co to report any damage, defect, incorrect item or failure to match the advertised description or function within 3 days of receiving it.

For verified damage or defects, we will provide a refund or replacement. This applies to sale items as well. The item must be returned to us.

Your claim must include:

  • Your order number and receipt or other proof of purchase.
  • A clear description of the issue.
  • Clear photographs of the item and any visible damage or discrepancy.
  • Photographs of the packaging and shipping label for delivery-damage claims.

For a functional fault, you must provide a video demonstrating the problem or a detailed account of what happens and when. We may require further reasonable evidence or an inspection to verify the claim. You must provide the information reasonably needed to assess your claim.

4. Written return authorisation and inspection

You must obtain our written return authorisation and the return address before sending an item back. A return request alone is not authorisation. Unauthorised returns will not be accepted.

For damaged or defective items, return the item to us. Email harris@edcasia.co first for return instructions.

You must keep the item, packaging, tags and supplied accessories while your claim is being assessed. For an authorised return, you must:

  • Return the item in the condition received, allowing for the reported damage or fault.
  • Include all supplied accessories, original packaging and tags as directed in our return instructions.
  • Pack the item securely.
  • Use a tracked shipping service and retain the tracking number and proof of postage.


Return authorisation permits assessment of the item; it does not approve a refund. Returned items must be received and inspected before we confirm whether a refund is approved.

5. Exclusions, customs duties and import taxes

We do not accept returns or provide refunds for:

  • Gift cards.
  • Change of mind, including deciding that you no longer want the item. This includes sale items.
  • Refusal to pay customs duties or import taxes lawfully payable by you.
  • Damage or faults caused by the customer after delivery, including through misuse, modifications or attempted repairs.

You must pay customs duties and import taxes lawfully payable by you on your order. EDC.ASIA does not cover or reimburse these charges.

6. Refunds and restocking fee

We will confirm our refund decision by email.

A 20% restocking fee will be deducted from approved refunds for returned items. The fee is calculated on the amount paid for the returned item after discounts, excluding delivery charges and taxes.

Approved refunds will be issued to your original payment method within 15 business days. Your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact harris@edcasia.co.

7. Policy changes

We may update this policy by publishing a revised version on our website. Changes apply prospectively and do not remove rights or terms applicable when an order was placed.